Avatar photoJames O'Brien

James is a London-based technology journalist covering the UK and Irish startup scenes. He specialises in fintech, AI and healthtech, tracking the deals, founders and investors driving innovation across Britain and Ireland's dynamic and internationally connected tech hubs.

Fin Launches Operator, an AI Agent to Manage Its Customer-Facing AI Agent

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Fin (formerly Intercom) announced Fin Operator, an AI agent that manages the customer-facing Fin AI agent. The product targets support operations teams, automating data analysis, knowledge management, and agent debugging. It runs on Anthropic’s Claude models and includes a human approval system for all proposed changes. The company recently rebranded from Intercom to Fin, signaling that AI agents are now the core business. Fin generates 100 million ARR and is growing at 3.5x, accounting for roughly a quarter of total company revenue.

Adfin Secures $18M Series A to Expand AI-Powered Payment Automation Platform

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Adfin, a British fintech startup co-founded by Romanian engineer Ciprian Diaconasu, has raised $18 million in Series A funding led by Index Ventures. The platform helps businesses reduce payment delays, with clients seeing only 9% of invoices paid late compared to the 63% average in the UK. Total funding reached $30 million in under two years of operation.