Dutch Public Transport Operator Qbuzz Launches AI Assistant Quby to Streamline Customer Service
Qbuzz, one of the first public transport operators in the Netherlands, launched Quby, an AI assistant that provides immediate answers to travelers and supports customer service staff during conversations. The assistant retrieves real-time travel information, supports multiple languages (Dutch, English, German, French, Arabic, Turkish), and intelligently routes complex issues to human agents while automating administrative tasks like transcriptions and summaries.