Fin Launches Operator, an AI Agent to Manage Its Customer-Facing AI Agent
Fin (formerly Intercom) announced Fin Operator, an AI agent that manages the customer-facing Fin AI agent. The product targets support operations teams, automating data analysis, knowledge management, and agent debugging. It runs on Anthropic’s Claude models and includes a human approval system for all proposed changes. The company recently rebranded from Intercom to Fin, signaling that AI agents are now the core business. Fin generates 100 million ARR and is growing at 3.5x, accounting for roughly a quarter of total company revenue.