EY Study Reveals Sharp Digital Divide as Seniors Show Deep Skepticism Toward AI
EY released a report titled ‘Understanding older generations’ adoption of AI’ revealing that less than one-third (24%) of people aged 60-85 are familiar with AI. The study found high skepticism among seniors, with 8 in 10 respondents acknowledging that AI-generated results are not always accurate. In Portugal specifically, only 38.7% of the population aged 16-74 used AI tools in 2025, with adoption being asymmetrically lower among older age groups. The study recommends governments fund practical AI literacy programs for seniors and companies develop AI products prioritizing simplicity and accessibility.